locatube

Support

Questions or problems with Locatube? Tell us below.

Contact

We reply to emails as soon as we can check them. We do not promise fixed support hours or a reply deadline. Please include your app version, iOS version, and what happened on which screen. Never send passwords or payment details; we do not need them.

For privacy requests (access, correction, deletion and so on), follow the Privacy Policy and use the same contacts.

FAQ

How do I delete my account?
In the app, tap Account, then Delete account. Your account, favorites and watch history are deleted, and if you signed in with Apple the Sign in with Apple link is revoked. If you signed in with Google, Facebook, Kakao or Naver, we also ask that service to remove the Locatube connection. If it cannot be confirmed, the app tells you, and you can remove Locatube in that service's own settings. This cannot be undone. If you cannot use the app, ask us at the contacts above.
A video will not play inside the app.
The uploader may have blocked playback outside YouTube, the video may be restricted by region or age, or it may have been removed or made private. Check your connection too. For a video that cannot play in the app, use Open in YouTube to watch it in the YouTube app or on the web. We only list videos that can be embedded, but a video’s status can change at any time.
How do I set up location permission?
Location is only used for the “near me” search. Allowing it While Using the App is enough, and either precise or approximate location works. If you turned it off or denied it, go to Settings, Privacy & Security, Location Services, Locatube and choose “While Using the App”. Without location you can still move the map or search for a place. It is used only for this search; Locatube does not save it.
A place or its location is wrong.
Place names and coordinates are created automatically from public video descriptions, so they can be wrong. Tell us and we will check and fix it. Email devs7udio@gmail.com with the subject [Locatube] Wrong place report, and include the video title or link, the wrong place name, and the correct location.
I cannot sign in. (Apple, Google, Facebook, Kakao, Naver)
Make sure you are online and, if you use Sign in with Apple, that your iPhone is signed in to your Apple account. What we receive at sign-in is listed in section 3 of the Privacy Policy. To review a past connection, open Settings, [your name], Sign-In & Security, Sign in with Apple and look for Locatube. Deleting your account in the app also revokes this connection. If it still fails, email us.
Can I use Locatube without signing in?
Yes. The map and videos work without signing in. Favorites and watch history are saved only when you are signed in.
How is my data used?
See the Privacy Policy.